Red Flame - Teriyaki & Sushi

Placed an order for 3 buckeye rolls with no tempura or crunch ontop online. (Done this numerous times where I select no tempura with no issue, and they just don’t add the stuff ontop) Came into the store got my order went back to the car and saw the receipt said no tempura but it was added ontop still. Showed to a worker inside and basically tried to gaslight me that I didn’t click something right on the site for ordering, showed her there’s only one button for removing tempura and that it hadn’t changed since I made any order before. Told me no refund initially then said she could do a store credit, no I want my money back for the 3 orders that were wrong. I mean think about it, I’m on the way back from work now the food is wrong, and I’m out of my money I spent. Told her I wasn’t interested in any credit if I couldn’t receive a refund for a clear mistake. Asked to speak to someone in charge and she said the woman behind her was the one who just told her to what to tell me. Pretty abysmal for customer service. Been going to this place for almost 10 years, since it was called Sakura . Will not return. Thanks.

I tried this place based on a couple good reviews from friends, but I won't lie, I was not impressed. The service was amazing! I messed up my online order and the lady fixed it promptly. And the place was very clean. Now the food on the other hand left something to be desired. It seems overly Americanized and low in quality. The fried rice was very disappointing, but the veggies and chicken were nice. The yum yum sauce was okay, the crab Rangoon tasted very cheap, and the sushi is very heavy on the rice. There are some high quality Japanese restaurants in the area and I'd rather spend a little more money for better quality food. To me this felt like the McDonald's of Japanese food.